FAQ

Pre Sales Questions
Making a purchase is easy, just browse our website, and click the ‘plus’ icon which appears when you roll over the product image. Any items that you wish to purchase are added to your shopping bag. You can view what is currently in the bag to the top right of the page. Roll over this area for more detail. After you have finished your selection, click on ‘Proceed to checkout’ and you will be able to confirm delivery address and set up payment for the products.

How Do I Pay?
There are options to pay through credit card (Visa, MasterCard, Meastro, JCB) via our secure Barclays gateway. We will also accept direct Bank Transfer. Paypal will follow shortly. Alternatively, you can pay cash on collection. We will accept cheque but shipping times may vary as this is subject to funds clearing into our bank account.

How long does shipping take?
If your product is in stock, we dispatch orders for tracked, next day delivery if ordered and payment is processed by 11am. We use a Parcel Force pick up service and depending on the time of the order deliveries will take between 1 and 2 working days. Most purchases will come under the ‘medium parcels’ category and are priced on weight with insurance. Please email us for a complete breakdown on shipping rates.

Do you allocate tracking numbers?
We use Parcel Force to deliver our goods. They will send you a unique tracking code which is accessed via the Royal Mail website.

Our returns policy?
We will only accept returns on faulty goods. If we have a replacement in stock then this will be sent to you, otherwise we must contact the manufacturer. If, for any reason, the product is no longer available direct from the manufacturer, London Modular Limited will offer a full refund.

Cancelling an order
We offer a period of 7 days where you can cancel your order after purchasing from London Modular Limited. The customer is responsible for covering postage and any fees incurred from credit card transactions. For queries of this nature, please contact phil@londonmodular.co.uk

Customer Service Contact Information
London Modular Limited’s registered company address is 31 Grangewood St, London E6 1HB. You can contact us on 020 8525 5644. VAT number: 167 5598 56. Our physical store is located at 14 Felstead St, London Borough of Hackney, E9 5LT

2 thoughts on “FAQ

  1. Hi , really liking your music. Thoroughly unique and interesting. Would be good to hear more stuff like this around London ( and in general!) please keep me updated on events and live gigs. Peace and Godspeed xx

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